Shipping: Orders are shipped the most economical way. Orders are processed and shipped the next business day. We are located in Canada and only ship within Canada.
Returns: Returns of products (except Special Orders) are accepted within 14 days of receipt. Contact Sycorp for Return procedures. Please verify all products upon receipt. Filters, prefilters and personal protective equipment must be returned unused for credit.
Damage in Shipment: All claims for material damaged in shipment must be reported both to the delivering carrier and to Sycorp within 7 days of receipt. Please retain the original carton as it is often needed as part of a claim settlement.
Shortage of Merchandise: In the event that you receive an order that is missing an item, please notify us within 14 days of receipt. Please check all orders when you receive them.
Credit Cards: For your convenience, we accept Paypal (Visa, MasterCard, American Expresss) for payment.
Back Orders: As hard as we try, there are times when we must back order items you want. We will automatically ship items to you as soon as they become available. If you do not want back orders shipped, please inform us and we will mark your records accordingly.
Warranty: All equipment is sold with a factory warranty. Should a problem arise, please contact us for warranty claim procedures.
Privacy: Drytools/Sycorp respects each and every one of our customers' right to Privacy. At no time will any personal information given to Sycorp (i.e. name, home address, home or work phone numbers, purchase history, etc.) be sold or transferred to any other party.
Technical Support: We are pleased to offer a Technical Support during normal business hours by phone and email.
Disclaimer and Limitation of Liability: The information presented on this web site and pricing are current and correct to the best of our knowledge. Nevertheless, products, including their chemical formulations, hazards and dilutions, do change during the year. Prices are subject to change without notice.
Always refer to product labels, Instruction Manuals and current literature before use. Sycorp Environmental makes no guarantees or warranties with respect to any products purchased and their use.